Improving claims outcomes with artificial intelligence (AI) - Accenture Insurance Blog

Responsible for the moment of truth in the customer-insurer relationship, the claims function has much to gain from AI. By layering these capabilities on top of each other, insurers can enable better outcomes, faster service and a better customer experience. Crucially, by using AI, claims leaders can empower and equip adjusters to add the valuable human touch to the claims process. However, that also means retraining and educating workers so they are equipped for new roles in which customer service is paramount. As outlined in the Accenture Technology Vision for Insurance 2017 report, AI isn't just relegated to back-office functions.