Council Post: An Executive's Guide To Understanding Where Conversational AI Can Best Impact CX

Halvard is the Chief Product Officer for Boost.ai, a provider of next-generation conversational AI for enterprises operating at scale. Artificial intelligence has been popularized in movies and entertainment as sentient bots that are purpose-built to replace humans. In reality, their applications are much more practical in nature and should be considered another handy tactic in the toolbox of software applications that can be the critical integration that drives your business to the next level of operations. As solutions driven by machine learning and AI start to be verticalized into fields such as agriculture, healthcare and financial services, the ethereal idea of interaction with AI being a part of everyday life is starting to become accepted and even recommended for enterprises of all sizes that are looking to problem-solve stopgaps in their ability to scale. As consumers head more digital than ever, here are a few things to consider when looking to add AI into your CX flow.