The AI-enhanced CX: Agility for an uncertain future - ClickZ

In March 2020, market research firm IDC forecasted 2020 artificial intelligence (AI) spending to range from $48 billion, a 25% increase from 2019, to $50.7 billion, a 32% increase. While the second half of this year remains uncertain due to COVID-19, demand for AI seems to be showing resilience compared to other technologies. As businesses work to identify the best approaches for how they can operate and succeed in a new reality, AI continues to play a critical role. By automating repetitive tasks and finding patterns in large quantities of data, AI services have the potential to help organizations with everything from enhancing remote work and data processing to advancing patient care and powering workforce analytics. But an area where the technology promises an even broader impact is in the customer experience (CX).