Grocer Lidl rolls out natural language chatbot to improve customer experience

Lidl has introduced an artificial intelligence (AI) chatbot to help improve the wine-buying experience for shoppers, as the food retailer continues its efforts to wrest market share away from the big four supermarket chains. Every conference this year contains a dead human genius reincarnated as software system or a robot. Yes, there is a lot of hype, but there is real worth in AI and Machine Learning. Read our counseling on how to avoid adopting "black box" approach. You forgot to provide an Email Address.