Intelligent Automation: How Combining RPA and AI Can Digitally Transform Your Organization

AI is the perfect complement to RPA, together providing more accurate and efficient automation powered by an informed knowledge base. AI is the process behind the effort to simulate human intelligence in machines, while RPA automates processes that use structured data and logic. Intelligent automation (IA) is the combination of AI and automation technologies, such as cognitive automation, machine learning, business process automation (BPA) and RPA. This simplification enables the user to think about the outcome or goal rather than the process used to get that result or the boundaries between applications. The use of intelligent tools, such as virtual assistants and chatbots, equips organizations with key insights that help in automation efficiency and faster response to customers.