The Evolution of the AI Conversation Agent

In order to make the experience of a conversation agent thoroughly equivalent to a human interaction, and not just in phone calls with a ticketing agents, but a true Virtual assistant, the user should not be limited to simple text interactions or static information output. The unified knowledge curation and presentation platform provides the ability to interlink various forms of data (video, images, text etc.) and present it to the user in a way that they can then further interact with. So imagine being able to request information about a particular product, retrieve a diagram of this product, and then interact with that diagram to further engage the agent with additional questions.