The role of artificial intelligence in the world of digital transformation

Over the past year, my company, AndPlus, has been implementing some of the learnings from the online MIT Executive Education course Artificial Intelligence: Implications for Business Strategy. While the course isn't necessarily targeted towards dgital tansformation agencies in particular, it's easy to glean valuable insight into the future of business strategy as a whole from the content. If you've been paying any attention at all to the world around you, you've probably noticed quite a bit of discussion, speculation, and hand-wringing about emerging technologies, such as robotics and artificial intelligence (AI). Much of what's been written in the popular press and on social media centers around big, scary questions, such as: Jokes aside, these questions are based largely (though not completely) on runaway imaginations and jumping to conclusions about what the future will hold for these emerging technologies. Yes, they are important questions, and they need to be addressed, but, in many cases, it's premature to design policy and legal frameworks around what might not be a problem, to begin with.