Agencies struggle to find the right AI solutions -- GCN

Three-quarters of government decision-makers struggle to select the right artificial intelligence solutions for their projects, a new report found. Still, 61% of respondents to a KPGM survey said AI is moderately to fully functional in their organization, according to "Thriving in an AI World," a report the professional services firm released March 9. And in the next two years, respondents said they plan to use AI to improve process automation (48%) and analytics (40%). To determine the best AI solutions, agencies must first define their use case, said Rob Dwyer, KPMG advisory principal specializing in technology in government. Robotic process automation is a common entry point to AI in the public sector because vendors in that area are well established, and it's relatively easy to earn small wins that can drive support for other AI efforts, he said.