Are Bots Ready to be Bankers?

In 1950, Alan Turing anticipated the rise of Artificial Intelligence (AI) with his "Turing Test", which imagined a conversation between a computer and a human and declared that if the human couldn't tell if they were talking to a computer then it must be exhibiting intelligent behaviour. In 2014 the Turing test was finally declared "passed for the first time". Here at Intelligent Environments we've seen this opportunity emerge as increasing numbers of our clients have come to us to discuss how to capitalise on chat and instant messaging to improve their customer service offering. Live chat now delivers the highest satisfaction levels for any customer service channel at nearly 75%. The next few years is likely to see a boom in the use of chat bots in commerce and Gartner predicts that by 2020 autonomous software agents will participate in 5% of all economic transactions.