Facebook F8: Chatbots, AI Expected - InformationWeek

Facebook is one of several businesses preparing for a future of chatbot communication. The social media company plans to make some key announcements around chatbots and live chat during next week's F8 conference in San Francisco. Chatbots are chat robots designed to simplify digital interaction. Through the power of artificial intelligence and human communication, chatbots are able to hold conversations and perform tasks for users. This presents a tremendous opportunity to businesses, which could use chatbots to replace 1-800 numbers as part of their customer service strategies.