4 chatbot predictions for 2017

More than 30,000 branded chatbots and 6,000 voice-activated skills hit the market during 2016. Now, chatbots and peer-to-peer messaging apps will move beyond last year's market-entry issues and into mainstream use. For mobile messaging, 2017 is poised to be the Year of the Customer. This year, every Fortune 1000 business will add a chatbot to their tech and marketing stack, and consumers will finally begin to understand the true potential of chatbots. Previously, chatbots have faced issues with functionality, usability, adoption, discoverability, and monetization; however, this year, messaging platforms will make their products so valuable they can't be ignored.