Conversational AI chatbots: 3 myths, busted

Were you unable to attend Transform 2022? Check out all of the summit sessions in our on-demand library now! These days, conversational artificial intelligence (AI) chatbots are everywhere on websites, SMS and social channels. Conversational AI-supported chatbots that use natural language processing (NLP) help customers deal with everything from product recommendations to order questions. Enterprises love conversational AI chatbots, too: According to a recent Gartner report, by 2027 chatbots will become the primary customer service channel for roughly a quarter of organizations.