What's going on underneath your AI?

Where do I return these shoes? Is Jane or Bob a better hire for our sales department? Just a few years ago, it took a human to answer these queries. Today, machines do it faster and -- more often than not -- better. The growth of human-facing, AI-based tools has given rise to a new set of niche, midmarket companies harnessing the advanced technology for B2B and B2C applications.