Rise of the Machines? Consumers Say They Don't Trust Financial AI

Research reveals a lack of understanding and trust in fintech that is stalling mainstream adoption of innovative new services which could make millions of people's daily lives simpler and more secure. The success of Amazon Echo and Google Home smart speakers show there is a healthy appetite for AI assistance. Autonomous, self-driving cars are in being tested by the likes of Google and Tesla. AI-powered platforms such as IBM Watson and Wipro Holmes are able to diagnose cancer, analyze retail data, and communicate through ordinary spoken and written language. But even though AI feels like it's going mainstream, consumers don't yet fully trust it.