business-chatbots

Lately, there has been a lot of buzz about Chatbots – applications that make use of a conversational user interface instead of a graphical interface that has been the norm in the past decade or three. With any buzz-worthy technology, there is the usual confusion about what exactly is a Chatbot – and depending on how many articles you have read, it is anywhere between a simplified IVR or the technology which will result in world peace. Neither Chatbots nor Conversational User Interfaces are new. All businesses must think whether they need to have a strategy to have a "Conversational App" – just like they all had to for mobile apps. Bot-directories on the Internet are already full of shallow and meaningless Chatbots, just like app stores were when mobile apps became all the rage.