Simplifying The Relationship Between RPA, Chatbot and Artificial Intelligence

Chatbots enabled by artificial intelligence that can imitate human conversation are becoming commonplace tools. Google Duplex might be a big thing from the technology viewpoint but it is not yet ready for everyday use. Automation of services started with RPA (Robotic Process Automation), then for customer service, we started seeing chatbots on every website, and now with AI tool integration new generation chatbots are able to perform complex tasks as well. When it comes to the relationship between RPA, chatbot and artificial intelligence there is some widespread sense that all chatbots and automation tools are AI enabled. That might be because some startups are using the hype of artificial intelligence to sell their chatbots and automation tools, and no doubt there are many tricksters in the market.