Why Chatbots Will Transform HR and the Employee Experience (For Real, This Time) - DZone AI

Chatbot proponents are the technology world's equivalent of the boy who cried wolf. For years now, these proponents have been proclaiming that chatbots will revolutionize things like contact centers, customer service, online sales, and human resources -- to name just a few target areas. And, as in Aesop's fable, this revolution has never materialized. While organizations have made significant investments in chatbot technologies over the years, early incarnations were simplistic, limited in scope, and just as likely to damage the customer experience as they were to help it. Then, the rise of voice-based assistant technology (think Alexa and Siri) seemed to steel the promise of chatbots with their ability to interact in a human-like, voice-based manner.