How should an ideal bot conversation look like? - Maruti Techlabs

Chatbots have taken the world by storm with their efficient conversation, ubiquitous nature, interactive and predictive approach. But can they replace human interaction and customer service? Well, right now they can assist customer service and e-commerce operations. A bot is ideal for businesses who want to delegate monotonous tasks and expand customer service. As chatbots are available 24X7, they can answer burning questions of customers immediately.