Why humans trump AI in client relationships

Of late, the accountancy industry has been the subject of a slew of negative media headlines, especially in the auditing space. Scrutiny has surrounded the administration of high-profile businesses like BHS and Patisserie Valerie at a time when the number of UK companies going into administration hit a five year high. News of a lack of accountability has been rife: the Charity Commission recently accused auditors of'letting down' their profession and clients after a study found only half of sample charity accounts met the required standards set by the watchdog. While not necessarily a fair reflection of the whole industry, trust has undoubtedly been knocked. Not only has accountancy been battling a wider crisis in confidence, but we have been doing so during the'rise of robots'.