Why 1-800-Flowers, eBay, Cosabella are hot for AI

Cosabella, eBay and 1-800-Flowers.com may not appear to have many things in common at first glance. While Cosabella and 1-800-Flowers.com are family owned, the first was launched in 1983, as an importer/exporter of Italian-made garments. And then there's eBay, founded in 1995, and boasting its own successful e-commerce history that evolved from online auction sales to offering services such PayPal and online ticket sales. But a closer look at the three retailers reveals a strong passion for driving personalization and customization and staying at the forefront of conversational commerce to ensure customers get what they want, what they expect and, quite frankly, what they're demanding when it comes to ways to interact and buy. The retailers also have another common trait: an ongoing love of technology.