How 10 Big Banks Are Using Chatbots to Boost Their Business Abe

Chatbots are exploding in the finance industry, and it's no surprise why. With the ability to automate operations, reach more customers, and provide a more friction-free banking experience, chatbots are streamlining and optimizing many banks' digital services. Here's how the world's biggest banks are using chatbots to boost their business. As one of the largest U.S. banks, Bank of America (BofA) is leading the charge for artificially intelligent chatbots in financial services. Last year, the company announced Erica, a voice- and text-enabled chatbot for BofA customers.