Council Post: Harnessing Conversational Voice AI In The E-Commerce Industry

Co-Founder & CEO of Agara, driving autonomous conversations and helping top brands connect with customers using voice AI to improve CX. Over the last decade, it has become hard to imagine retail without e-commerce, thanks to the endless digitalization of everyday activities and the unprecedented use of mobile devices. More than 2 billion people made online purchases in 2020, and e-retail sales totaled over $4.2 trillion globally. Close to 70% of all retail website visits in 2020 were made from smartphones. Mobile integration is shaping the shopping experience of the world.