Human Resources meets Artificial Intelligence

Writing recently in the UK professional HR journal People Management, Georgi Gyton and Robert Jeffery tell their readers that'Chatbots can already perform basic HR roles, and what's coming next is a game-changer'. Chatbots are text-based applications that carry out a'natural language' conversation by accessing a database of predetermined phrases. American Express has integrated one into Facebook Messenger for accessing accounts on the move. A start-up is reported to be building a chatbot to replace the NHS's non-emergency 111 number. HR-focused chatbots are becoming available in the UK.