When Artificial Intelligence (AI) meets 3 retail industry pain points

At the beginning of 2020, artificial intelligence (AI) was predicted to become what some experts called a "key ingredient" technology across many industries over the next decade. Fast-forward to today, and interest in AI is surging even more. As we are now deeply entrenched in the COVID-19 pandemic, the need to enhance manual business processes with more automation through AI has hit many industries with urgency, but especially retail. About two-thirds of executives surveyed by McKinsey in June said they had accelerated the implementation of robotics, artificial intelligence, and other emerging technologies in response to COVID-19. The retail industry has a unique opportunity to learn from consumer behavior this year and implement AI solutions that can meet shoppers' needs in the long term.