Pizza Hut Launching Chatbot for Orders from Social Media Sites - Artificial Intelligence Online

Pizza Hut announced this week the launch of a social ordering platform, or "chatbot," a means of conversational ordering on Facebook Messenger and Twitter. The new platform will be available across Pizza Hut social media accounts in August. Chatbots are relatively new, but have gained widespread interest from businesses, such as 1-800-Flowers, which has been testing them for four months, and Whole Foods, which introduced its Facebook Messenger chatbot on Tuesday. "The new Pizza Hut social ordering platform is another example of making it easy for our customer to order their favorites from Pizza Hut," said Baron Concors, Chief Digital Officer, Pizza Hut. "We are constantly pursuing ways to simplify our ordering experience. This platform allows our consumers to quickly order or get information where they are already spending a great deal of their time."