Why A Human-First Mindset Is Needed For AI

Business leaders and workers have been talking for a long time about how artificial intelligence (AI) might change the future of work. More recently, the development of more sophisticated AI tools has led to a heightened level of discussion on the topic. In addition, ground-breaking advancements--as we see from the rapid rise of ChatGPT--have brought the conversation mainstream. I sat down with Kate O'Neill--best-selling author and founder of KO Insights--who possesses an interesting perspective not widely held by senior leaders and executives regarding AI. Known as the "Tech Humanist," Kate believes that AI should optimize the human experience, not replace it. She believes businesses need to think beyond how technology can help them meet their business goals.