Nokia boosts operator efficiency with MIKA smart assistant, predictive repairs

Nokia has announced two new services for operators to boost their efficiency with the use of AI and predictive analytics. Jumping on the digital assistant trend, MIKA (Multi-purpose Intuitive Knowledge Assistant) is a specialist helper for telecoms operators which provides quick access to detailed information. Based on Nokia's AVA platform, MIKA will improve the efficiency of engineers by connecting them with best practice solutions to problems. Nokia claims MIKA is the first assistant'trained' for the telecommunications industry and provides more concise help over the general information provided by other assistants. The automation it provides helps to save time spent looking for solutions on the internet or waiting to speak with someone who has knowledge of how to solve the issue.