The bias problem with artificial intelligence, and how to solve it

From facial recognition for unlocking our smartphones to speech recognition and intent analysis for voice assistance, artificial intelligence is all around us today. In the business world, AI is helping us uncover new insight from data and enhance decision-making. For example, online retailers use AI to recommend new products to consumers based on past purchases. And, banks use conversational AI to interact with clients and enhance their customer experiences. However, most of the AI in use now is "narrow AI," meaning it is only capable of performing individual tasks. In contrast, general AI – which is not available yet – can replicate human thought and function, taking emotions and judgment into account.