Facebook's latest Messenger makeover is all about business

One of Facebook's main goals is to make businesses more successful at using Messenger. Facebook attempted to do so last year with the introduction of chatbots, but that has been a little slow to take off. "Chatbots were always a means to an end, not an end," says Stan Chudnovsky, head of product at Messenger. "Our goal was always to enable meaningful and useful conversations between people and businesses. Bots were a means to achieve that goal."