What is a chatbot? - The River Group

It might be a term you've heard being passed around the internet recently, but in the simplest form… A chatbot is a computer program that mimics conversation with the user using artificial intelligence. As well as conventional chat, messenger platforms have tightened up their user experience for chatbot communication. This is achieved by using a series of multiple-choice questions in the format of a pseudo-conversation. This is similar to gaming (e.g. Fallout and Final Fantasy), when gamers are asked to make choices via a multiple selection screen that influence the game's story.