Pain in the bot? Artificial intelligence in banking

DOING THE ROBOT So, you're thinking about bringing artificial intelligence technology to your financial institution - what do you need to take into consideration? First, decide if you are betting for a chatbot or conversational UI in your app, or both. Regardless of the previous choice, the successful uptake of a natural language interface will largely depend on the culture of the market in which you operate. Messaging might become the dominant model of interacting with the world, as Uber DevEx lead Chris Messina predicts in his clarion call to #ConvComm. However, this culture isn't yet universal by any means - and there are, of course, major generational differences around messaging behaviours.