When it Comes to AI in Customer Service, Humans Still Reign Supreme

Artificial Intelligence (AI) is making headlines as the hottest technology on the market for businesses. Many organizations are seeking ways to incorporate it into their operations. However, one area that shouldn't go full-throttle with AI is customer service. People like to interact with other people, so businesses need to create a blended model of AI and the human element. We used to have a milkman in England who delivered milk to our doorstep every day.