5 Conversational AI Use Cases for Insurance - Haptik Blog

Insurance is a serious and complex subject. When it comes to securing their lives, their health, and their finances from any possible eventuality, customers understandably want to leave no stone unturned. During the process of buying insurance, they require access to detailed information while evaluating multiple options, in order to make an informed decision. And they will also need constant post-purchase support when it comes to making inquiries about their policies or filing claims. Needless to say, insurance firms across the globe receive massive volumes of queries every day, from prospective customers looking to buy insurance, and existing customers looking for help.