A.I. and chatbots: How they'll impact your bottom line (VB Live)

Bots, done right, are the cutting-edge form of interactive communications that captivate and engage users. But what kind of potential do they have for sales, customer support and the bottom line? Tobias Goebel, Aspect Software's Director of Emerging Technologies, weighed in at our recent VB Live event. Recently, I had the opportunity to exchange thoughts and opinions on artificial intelligence, machine learning in general, and chatbots in particular with Ron Brachman from Cornell Tech and Akhil Aryan from Haptik. It was all part of a VB Live event hosted by VentureBeat.