4 Emerging Technologies Impacting Today's Digital Transformation - Acuvate

If you've yet to hear about this IT phenomenon, it's likely you're not among the 44 percent of businesses implementing a digital-first approach to business processes, operations, and customer engagement. ZDnet defines today's digital transformation as, "using digital technologies to remake a process to become more efficient or effective. The idea is to use technology not just to replicate an existing service in a digital form, but to use technology to transform that service into something significantly better." As today's organizations embrace digital tools to create new processes or modify existing ones, they'll also inherently impact other important aspects, like workplace culture and customer experience. With digital transformation, companies are re-evaluating everything they do, from internal systems to online and in-person customer interactions.