Bring on the bots

Artificial intelligence is moving from science fiction to practical reality fast. AI -- technology that teaches machines to learn so they can perform cognitive tasks and interact with people -- is suddenly accessible to many companies. Costs associated with the advanced computing and data-storage hardware behind AI are plummeting. A growing number of vendors also offer AI tools such as robotic processing automation that can be configured without the help of a rocket scientist. So this is clearly an area more banks will need to pay attention to going forward.