Sharpening Clinical Communication Strategies for Better Care

When healthcare organizations have a CC&C strategy that works across departments and is developed with input from both IT and clinical stakeholders, they will see success. Northwell Health, for example, began a move to Microsoft Teams in 2019, laying the foundation for the large system that serves the New York City metro area to build out a HIPAA-compliant, seamless solution that could help with clinical decision-making and patient management. Northwell also launched an intelligent virtual assistant called Nora to complement Teams. "Our vision was to be able to get the information at your fingertips when you need it, quickly and even through voice interaction," Northwell Health's Deputy CIO Sophy Lu told HealthTech. When clinicians have better access to patient information and have the tools to organize in-depth coordination, they can deliver more holistic care to patients.