Speech Recognition vs NLP – AskSid - Conversational AI Platform

In today's scenario, digital assistants are the go-to for everything related to retail brands, from product browsing to complaints about delayed deliveries. In addition, an increasing number of people from around the world are gaining access to smartphones, which means that brands are dealing with a more diverse set of queries shared in a variety of languages and cultural inflections. Simple rule-based chatbots of the past will not be able to meet these expectations. Brands need a smarter way to connect with customers, which is where AI-enabled digital shopping assistants like AskSid AI come in. In discussions on digital shopping assistants, two concepts keep standing out – Speech Recognition vs Natural Language Processing (NLP).