The Next Generation of Chatbots: Connected, Intelligent, Capable

Not all AI is created equal. Siri can find, book and calendar local movie tickets in minutes. Alexa or Google Assistant can turn up the thermostat automatically and order you a sweater when the weather gets cold. Virtual assistants are ever-present and increasingly capable and people have quickly adjusted to these types of interactions. By contrast, most enterprise chatbots essentially consist of a hovering box on a webpage -- an experience that pales in comparison to the norm consumers are used to. Floating boxes have their place, but they're quickly becoming only a small part of a bigger picture.