Report: IT Departments Can Benefit from AI, But at High Cost -- Redmondmag.com

IT could use AI but can they afford it? That's the question a survey report, "Top Trends in AIOps Adoption: The Future of Digital Operations Management" by OpsRamp Inc., attempts to answer. The San Jose, Calif.-based AIOps platform provider defines AIOps as "artificial intelligence for IT operations." One focus for AI in IT would be helping to manage the alerts IT professionals receive throughout the day as systems reach thresholds or are nearing failure points or failing. The volume of alerts can become a problem itself if the IT staff becomes overwhelmed by them. "IT professionals are now drowning in'alert storms' that negatively impact service availability and increase resolution time for IT outages," the report states.