Improving the Customer Experience with Artificial Intelligence and Cloud Communications

AI is used extensively in developing voice-enabled assistants like Amazon Alexa, Microsoft Cortana, Apple SIRI or Google Home to perform tasks and get answers. Integrating unified communication platforms and voice-enabled assistants through an intelligent AI engine can automate tasks that might otherwise require human intervention. Based on a specific trigger, the AI engine could instruct the voice assistants to communicate on a specified unified communication channel to deliver a message. For example, in an Enterprise customer that has shopping outlets, AI engine could detect the product count and automatically send a message to the supplier for fulfillment.