Interview: Humley, AI and Machine Learning

Following on from my recent article, Artificial Intelligence and Real Estate: Can We Automate the Industry?, I've been talking to Angela Meadows, Senior VP of Client Development at Humley. They are one of the fastest-growing tech companies in the UK, concerned with harnessing cognitive computing to empower companies to access and implement an artificial intelligence platform within their business, whether this is to transform their customer service tools or business processes, or simply to enable the end-user to find and action solutions for themselves without the need or cost of human intervention. Historically, Humley began by creating experiences for network operators and handset manufacturers that allowed them to have on-device, ongoing, long term relationships with their customers via real-time communication personalised to the customer's context. The experience would help the customer easily set up their device (reducing customer service calls, thus reducing costs for the brand), as well as discover new exciting features about their device and/or network. They have now combined their contextual targeting with elements of artificial intelligence (powered by IBM Watson), that enables the end-user to ask questions in natural language and receive relevant answers, based on their individual context.