Zoho : CRM introduces Zia, AI-powered sales assistant; Blueprint, a process automation tool; SalesSignals and Telephony Platforms

Zoho today unveiled Zia, the new Zoho CRM intelligent sales assistant, powered by AI, that detects anomalies, suggests workflows and macros, and advises salespeople the best time to contact a prospect. Zoho also launched Blueprint, a Zoho CRM tool for building and implementing business processes. In addition, the company has included a host of new features in its award-winning customer relationship management software, Zoho CRM, such as scoring rules and the SalesSignals platform, to help boost sales productivity. "Salespeople put work into their CRM. But does the CRM work in return to make it easy for salespeople?"