AXA UK trials machine learning tool for speedier motor claims

AXA UK claims handlers are piloting a machine-learning tool to support the firm in making quicker and more accurate decisions regarding motor claims. It then assesses how much it would cost to fix or write off vehicles, aiming to make the right decision as soon as the claim is notified. The pilot starts today (10 February) in AXA's Ipswich office, and the plan is to integrate RoRI into the Guidewire software used by AXA later this year. Waseem Malik, executive managing director, claims, said: "Claims analytics is at the centre of our business strategy, which relies on data-driven insights. Our ambition is to have seamless interactions with our customers. We believe that by empowering our people through technology, we will get closer to our customers."