The AI revolution is coming fast. But without a revolution in trust, it will fail

But over the next few years, AI in the cloud promises to democratize intelligence, potentially making every company and every employee smarter, faster and more productive. Machine learning algorithms can analyse billions of signals to determine which customers are most likely to purchase a particular product or automatically escalate and route customer service calls to the most appropriate agent. From online to in-store, the shopping experience is being transformed by AI. More than 90% of shopping is still done in brick-and-mortar stores today. But soon every customer who walks into a store will be able to interact with a chatbot knowing all of their shopping history, preferences and other relevant information to make recommendations, offer special discounts and handle customer service issues.