Robots Save Us Time -- But Do They Make Us Happier?

As of 2019, more than 14 million Americans owned a robotic vacuum cleaner. Robotic lawn mowers tend to our yards, robotic suitcases follow us through the airport, and smart cooking machines prepare ingredients and implement entire recipes. Some autonomous products even play with and clean up after our pets. These tools are meant to improve people's lives, relieving them of chores and making them happier as a result -- and while some do this, other's don't. How can business leaders ensure that their companies are developing products that people actually feel good about using?