CHAT BOT WHAT IS IT ?

Recently, new tools designed to simplify the interaction between humans and computers have hit the market: Chatbots or Virtual Assistants. In banking, chatbots and virtual assistants are some of the industry's newest tools designed to simplify the interaction between humans and computers. A chatbot is an artificial intelligence (AI) software that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile apps or through the telephone. This is the first task that a chat bot performs. It analyzes the user's request to identify the user intent and to extract relevant entities.