forget-chatbots-you-should-create-a-workbot-instead

Furthermore, in order to get their job done and fulfill their commitments, a typical employee must interact with multiple applications, each with its own learning curve. While enterprise apps make sense for tasks that are performed frequently or on a regular basis (like submitting your weekly time sheet or approving expenses), the valuable real estate they occupy on the already cluttered home screen makes less sense for the long-tail of tasks that are accessed less frequently. They have access to all the corporate information needed to get the job done and can perform complex tasks across multiple systems. Because bots rely on natural language processing (NLP) -- the ability of humans to interact with computers using free-form language -- workbots can help an employee get to the starting point quickly and without any training, in the same way a search engine would, and then help guide the user through the task in a step-by-step fashion.