Gartner: Top 10 strategic technology trends for 2020

Hyperautomation is the combination of multiple machine-learning (ML), packaged-software and automation tools to deliver work. Hyperautomation refers not only to the breadth of tools available, but also to all the steps of automation itself (discover, analyze, design, automate, measure, monitor and reassess), Cearly said. Understanding the range of automation mechanisms, how they relate to one another and how they can be combined and coordinated is a major focus for hyperautomation. Hyperautomation requires a combination of tools to help support replicating pieces of where the human is involved in a task. Through 2028, the user experience will undergo a significant shift in how users perceive the digital world and how they interact with it.