How a Chatbot Helped This Vinyl Records Startup Make 1 Million in 8 Months

Chatbots already have a little bit of a bad name. Early reviews for the ones on Facebook Messenger have been rough due to apparent malfunctions, and Microsoft's Tay has been an utter disaster, at least on a couple of occasions. But a startup called ReplyYes, which offers a text-to-buy system for retailers, provides a glimpse into the potential of automated messaging. Interestingly, the company has a pair of e-commerce ventures. One sells vinyl records, the other graphic novels.